Full Time Customer Service Associate - South Burlington, VT - Grainger (South Burlington, VT)
Job Description:
Full Time Customer Service Associate - South Burlington, VT Principal Duties &
Responsibilities:
Executes the Grainger Service Promise and demonstrates, by action, the company Values.
Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.
Utilizes effective probing and listening skills to generate lead opportunities.
Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes.
Captures lost sales to improve local inventory.
Accurately picks will call and counter orders.
Ensures will call orders are ready when the customer arrives.
Records daily will call ready rate.
Audits and purges pick tickets daily to meet BBX standards.
Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
Meets or exceeds monitoring standards on phones and at counter.
Assists customers with loading product into customer vehicle.
Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions.
Completes product training courses.
Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.
Other duties as assigned.
Job Requirements:
Preferred Education &
Experience:
Must be at least 18 years old High School diploma or equivalent 1-2 years customer service and sales experience Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
Is aware of own strengths and weaknesses.
Is open to developmental feedback and takes responsibility for personal development.
Must be computer literate and able to learn required software programs including SAP.
Must be able to learn and pass competency assessments specific to industry regulatory requirements.
Able to operate powered industrial equipment as needed.
Professional in appearance, attitude and action.
Must pass a pre-employment drug screen.
Source:
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Estimated Salary: $20 to $28 per hour based on qualifications.
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