In Room Dining Server - Destination Hotels & Resorts (Stowe, VT)
In Room Dining Server Property Stowe Mountain Lodge Job Description JOB OVERVIEW Delivers food and beverage orders to guest rooms according to Hotel specifications, courteously and efficiently.
Also assists in the maintenance of the Room Service area and equipment.
ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Maintain knowledge of P.
O.
S.
and manual systems.
Answer Room Service phone within rings, using correct salutations and telephone etiquette.
Check quality and amount of all Room Service stock and supplies using checklist.
Fold/stack Room Service napkins.
Requisition all necessary supplies and transport from storeroom to Room Service.
Set tables and trays.
Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic).
Ensure a sufficient supply of all silverware, glassware and chinaware for service.
Prepare all cold food items (cereals, fruits, salads).
Check cleanliness and condition of all equipment for use in Room Service area, rectify any deficiencies.
Ensure all flowers and decorative items are fresh for guest use.
Retrieve all food orders from kitchen and place on table/tray.
Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
Enter the guest room and place the table/tray by following the established departmental procedures.
Serve the food items and beverages to the guest.
Open and serve wine/champagne bottles.
Present che Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Also assists in the maintenance of the Room Service area and equipment.
ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Maintain knowledge of P.
O.
S.
and manual systems.
Answer Room Service phone within rings, using correct salutations and telephone etiquette.
Check quality and amount of all Room Service stock and supplies using checklist.
Fold/stack Room Service napkins.
Requisition all necessary supplies and transport from storeroom to Room Service.
Set tables and trays.
Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic).
Ensure a sufficient supply of all silverware, glassware and chinaware for service.
Prepare all cold food items (cereals, fruits, salads).
Check cleanliness and condition of all equipment for use in Room Service area, rectify any deficiencies.
Ensure all flowers and decorative items are fresh for guest use.
Retrieve all food orders from kitchen and place on table/tray.
Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
Enter the guest room and place the table/tray by following the established departmental procedures.
Serve the food items and beverages to the guest.
Open and serve wine/champagne bottles.
Present che Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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