Customer Support Representative
Company Name:
MAXIMUS (MAIN RECORD)
Working in a call center environment, a Customer Support Representative (CSR) provides information and
assistance to individuals, families, small group employees, brokers and in-person assistors seeking
information, enrollment assistance, and/or services related to Vermont Health Connect. A CSR informs
individuals regarding enrollment, benefit counseling, and eligibility and enrollment for Qualified Health
Plans and the Vermont Green Mountain Care public health care programs. CSR's access the State's
eligibility and enrollment portal and Customer Relationship Management (CRM) software, and other State systems, to perform all tasks and duties in a manner which delivers high quality customer service to all Vermont consumers.
Respond appropriately to in-person, written, or telephonic customer inquiries with a high level of customer acceptance.
Utilize established references and resources appropriately.
Completes all required program and corporate training.
Responds to in person, written, or telephonic customer inquiries regarding Green Mountain Care and/or Vermont Health Connect including but not limited to eligibility, enrollment, benefits, cost sharing, in person assistance, timelines, program requirements, and other inquiries.
Utilizes established references and resources appropriately.
Understands computer applications utilized by the project, researching or entering data as appropriate.
Maintains a positive and professional demeanor during all interactions with coworkers and customers.
Maintains current working knowledge of community resources, procedures and policies, and program information, referring to outside sources as needed.
Achieves and maintain individual productivity and quality performance levels in line with established guidelines.
Responds appropriately to direction provided by supervisory and management staff.
Performs other duties as assigned by management.
High school diploma, or equivalent required. Degree from an accredited college or university preferred.
Six months of experience in a customer service work environment required. Two-to-four years of
Human services or health care experience, or experience serving the public preferred.
Experience in a call center work environment preferred.
Experience in a fast-paced, deadline-oriented work environment preferred.
Experience executing many complex tasks simultaneously desired.
Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner
Ability to operate workplace equipment/devices and software proficiently.
Ability to sit for long periods.
Ability to learn new information in accordance with established training protocols and timelines.
Ability to follow directions.
Ability to work assigned work schedule reliably.
Achieve and maintain individual productivity and quality performance levels in accordance with guidelines.
Ability to work courteously and effectively with culturally and linguistically diverse, and disadvantaged Populations.
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.
Date: 2014-06-12
Country: US
State: VT
City: Burlington
Postal Code: 05401
Category: Customer Service/SupportEstimated Salary: $20 to $28 per hour based on qualifications.
MAXIMUS (MAIN RECORD)
Working in a call center environment, a Customer Support Representative (CSR) provides information and
assistance to individuals, families, small group employees, brokers and in-person assistors seeking
information, enrollment assistance, and/or services related to Vermont Health Connect. A CSR informs
individuals regarding enrollment, benefit counseling, and eligibility and enrollment for Qualified Health
Plans and the Vermont Green Mountain Care public health care programs. CSR's access the State's
eligibility and enrollment portal and Customer Relationship Management (CRM) software, and other State systems, to perform all tasks and duties in a manner which delivers high quality customer service to all Vermont consumers.
Respond appropriately to in-person, written, or telephonic customer inquiries with a high level of customer acceptance.
Utilize established references and resources appropriately.
Completes all required program and corporate training.
Responds to in person, written, or telephonic customer inquiries regarding Green Mountain Care and/or Vermont Health Connect including but not limited to eligibility, enrollment, benefits, cost sharing, in person assistance, timelines, program requirements, and other inquiries.
Utilizes established references and resources appropriately.
Understands computer applications utilized by the project, researching or entering data as appropriate.
Maintains a positive and professional demeanor during all interactions with coworkers and customers.
Maintains current working knowledge of community resources, procedures and policies, and program information, referring to outside sources as needed.
Achieves and maintain individual productivity and quality performance levels in line with established guidelines.
Responds appropriately to direction provided by supervisory and management staff.
Performs other duties as assigned by management.
High school diploma, or equivalent required. Degree from an accredited college or university preferred.
Six months of experience in a customer service work environment required. Two-to-four years of
Human services or health care experience, or experience serving the public preferred.
Experience in a call center work environment preferred.
Experience in a fast-paced, deadline-oriented work environment preferred.
Experience executing many complex tasks simultaneously desired.
Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner
Ability to operate workplace equipment/devices and software proficiently.
Ability to sit for long periods.
Ability to learn new information in accordance with established training protocols and timelines.
Ability to follow directions.
Ability to work assigned work schedule reliably.
Achieve and maintain individual productivity and quality performance levels in accordance with guidelines.
Ability to work courteously and effectively with culturally and linguistically diverse, and disadvantaged Populations.
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.
Date: 2014-06-12
Country: US
State: VT
City: Burlington
Postal Code: 05401
Category: Customer Service/SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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