Residential Appliance/Refrigeration Repair Technician (Williston, VT) - Sears Holdings (Williston,

Business Home Services - In Home Job Function Technical/Mechanical State or Province/City VT Williston Requisition Type Non-Exempt Job Description This position is responsible for the repair of Refrigerators, Freezers (sealed and non-sealed systems) and other appliance in the customer's home. CFC certification is required for this opening. Other home appliance repaired include: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, and Garbage Disposers. Responsibilities/Skills/Experience Requirements Responsibilities/Skills/Experience Requirements: .Work as a dedicated team member to ensure fast, flexible and expert service to every customer .Demonstrate a sense of urgency to meet customer time commitments .Successfully complete all Technician III training elements within required timeframes .Meet key performance metrics and/or productivity goals as defined by the business .Continuously look for methods to improve business performance and enhance the customer experience .Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer .Mentor other technicians, as applicable .Follow the truck maintenance schedule and keep a clean, organized truck .Adhere to all company policies and procedures .Perform miscellaneous duties as assigned Experience/Education: . High School diploma or general education degree (GED) preferred . Must be at least 18 years of age . Must be able to pass the pre-employment drug screen, criminal background check and driver's license check . Experience and aptitude with computers and databases Job Specific Technical Competencies Job Specific Technical Competencies: The Technician's specific functions fall into four main groups: Technical: .Accurately diagnose and repair appliances/equipment in the customer's home .Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair or test various products .Ability to give the customer an accurate estimate of the cost of repair, if applicable .Must have knowledge of basic electrical principles .Ability to work variable and flexible hours, including required overtime .Ability to handle stressful situations and work in a fast-paced environment .Regular and consistent attendance is an essential requirement of employment Communication: .Ability to communicate diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner .Ability to read, understand and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks .Ability to communicate effectively the benefits of the Value Added Services to the customers .Ability to communicate effectively with diverse groups, tailoring communication for audience/situation .Must have the ability to use a laptop computer for service call processes, routing functions and parts/inquiries/ordering .Ability to read, write and speak English Service Performance: .Ability to perform all services within manufacturer specifications and the In-Home Technician Operating Policies .Ability to perform all procedures and work instruction according to QMS standards .Ability to use the Sears Smart Toolbox (SST) to input, access, modify or output information .Ability to demonstrate effectively appropriate time management skills .Ability to work with minimal supervision .Ability to maintain a professional appearance according to company dress code .Must demonstrate a commitment to quality work in all areas .Ability to follow specific process steps to ensure quality workmanship and prevent recalls .Ability to perform to the company standards set for PA, PM Add-ons and other VASP sales .Ability to follow all technical processes related to management of customer collections (i.e. ATM deposits) .Ability to frequently lift up to 50 lbs. and occasionally lift up to 100 lbs. .Ability to follow appropriate industry specific regulations related to the handling of hazardous materials This job is performed by the Technician driving to the customer's home and repairing the appliance/equipment on-site. Technicians may drive up to 150+ miles per day. Years Experience 1 - 2 Years Experience Preferred Minimum Education Technical / Vocational School Travel Requirements None Source:

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