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Product Support Analyst - iSystems, LLC (Colchester, VT) SUMMARY PRIMARY RESPONSIBILITIES Answer incoming phone calls from iSystems customers Troubleshoot customers issues and attempt a first call resolution whenever possible Gather the necessary details and steps for more involved customer issues and accurately document in a ticket for review by a Product Support Analyst Accurately document and record issues within the CRM tool, including adding attachments Assign critical issues to Product Support Analysts on a rotating basis Monitor the queue for. After registering you may be able to apply for this job directly (if still active) on ((None))'s site. Future job matches may be sent from Geebo approved job partners.
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