IT Help Desk Rep
Company Name:
People's United Bank
IT Help Desk Rep
Job Description
Job Description:
This position is responsible for providing technical support through conversation for end users of the organization''s mainframe and personal computer hardware and software under direct supervision.
Researches, responds to and resolves routine questions and problems from internal customers through conversation and in adherence with organizational policies, procedures and timeframes. Refers more complex questions and problems to senior technicians, management or third level support. Develops effective customer service and troubleshooting skills and attains working knowledge of information systems technology and internal policies and procedures. Assists in the development of new solutions to frequently occurring problems. Participates in special projects as assigned.
High School diploma or equivalency required. 1-3 years relevant experience.
Job Requirements Certification/License Behavioral/Technical Skills Strong PC skills, including word processing, spreadsheet, internet and internal bank software. Ability to remain calm, courteous and professional when handling difficult calls. Effective verbal and written skills are necessary to provide courteous and professional customer service, to record issues accurately in the problem management system and for user communications. Willingness and ability to attend technical, customer service and communications training sessions. Ability to develop awareness of industry trends and support products. Ability to work in a team environment.
Employment Type Full Time
Address 1 2 BURLINGTON SQUARE
Address 2 P. O. BOX 820
City BURLINGTON
State VT
Zip Code 05401Estimated Salary: $20 to $28 per hour based on qualifications.
People's United Bank
IT Help Desk Rep
Job Description
Job Description:
This position is responsible for providing technical support through conversation for end users of the organization''s mainframe and personal computer hardware and software under direct supervision.
Researches, responds to and resolves routine questions and problems from internal customers through conversation and in adherence with organizational policies, procedures and timeframes. Refers more complex questions and problems to senior technicians, management or third level support. Develops effective customer service and troubleshooting skills and attains working knowledge of information systems technology and internal policies and procedures. Assists in the development of new solutions to frequently occurring problems. Participates in special projects as assigned.
High School diploma or equivalency required. 1-3 years relevant experience.
Job Requirements Certification/License Behavioral/Technical Skills Strong PC skills, including word processing, spreadsheet, internet and internal bank software. Ability to remain calm, courteous and professional when handling difficult calls. Effective verbal and written skills are necessary to provide courteous and professional customer service, to record issues accurately in the problem management system and for user communications. Willingness and ability to attend technical, customer service and communications training sessions. Ability to develop awareness of industry trends and support products. Ability to work in a team environment.
Employment Type Full Time
Address 1 2 BURLINGTON SQUARE
Address 2 P. O. BOX 820
City BURLINGTON
State VT
Zip Code 05401Estimated Salary: $20 to $28 per hour based on qualifications.
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